News: Consumer Behavior

New Report: Why the Dealership Experience Still Matters

Key Ingredients for a Successful Hotel Industry Upgrade

As part of our focus on the ever-evolving hospitality industry, we recently sat down for...

Why Brands That Embrace Change Win

There’s no doubt that 2024 will come with its challenges. But every year brings on...

5 Key Barriers to Change in Branding

Overcoming the barriers that hold us back. One thing that is consistent about predictions is...

Why Adaptive Retail is the Way Forward

Our Executive Director of Strategy, Bill Chidley, explores the critical elements of adaptive retail and...

A New Era Has Arrived: Bold Spending

In VMSD, our Creative Director, Amanda McAllister, explores how women are reshaping the retail landscape...

How Brands Find Direction in Taking Risks

In VMSD, our Executive Director of Strategy & Insights, Bill Chidley, shares how taking risks in...

We Spoke to Gen Z: Here's What Brands Can Do Better

At this point, we’ve seen a thousand memes – and reports – trying to get...

The Infinite Possibilities of Physical Retail

In Retail Dive, our Director of Strategy, Caitlin Neyer, identifies three key themes that physical...

Panera Bread: Built for Change

A few weeks ago, our Executive Creative Director, Jamie Cornelius, had the chance to present...

How Brands Succeed in a Zero Horizon World

In Marketing Dive, our Executive Director of Strategy & Insights, Bill Chidley, shares how a...

Key Takeaways on the Future of Retail From NRF 2022

Returning to an in-person event for the first time since 2020, NRF’s Big Show brought...

Flexibility Will Drive Successful Store Remodels

As the lines between channels blur, companies are rethinking how to redesign stores — a...

Rethinking Auto Dealerships / Part 3: Moving Forward

As we enter this new year, full of hope and the scars of 2020, we’ve...

Rethinking Auto Dealerships / Part 2: A New Model for the Dealer Operations

As we enter this new year, full of hope and the scars of 2020, we’ve...

Rethinking Auto Dealerships / Part 1: The Case for Change

As we enter this new year, full of hope and the scars of 2020, we’ve...

2020: A Change in Perspective

Lee Carpenter, CEO, and Lynn Gonsior, COO, reflect on the year. If there is one word...

The New Vision for Automotive Retail

Bill Chidley, Partner and Insights & Strategy Lead, shares his perspective on a new mindset...

Technology Will Champion ‘Store of the Future’ Innovations

Recently, Executive Creative Director Ryan Brazelton spoke with retail executives at X/SPECS - a virtual...

Retail Design Looks to a New Era

Jamie Cornelius, Executive Creative Director, talks to Chain Store Age and Progressive Grocer about the...

Wawa's First Drive-thru Only Location

Our latest work with Wawa challenged us to help them provide even more convenience for...

The New Mission for Retailers This Holiday

Bill Chidley, Partner and Insights & Strategy Lead, discusses with Chain Store Age his point...

The New Consumer Paradigm

Bill Chidley, Partner and Insights & Strategy Lead at ChangeUp, investigates how listening to changes in...

3 Key Takeaways from Shoptalk 2019

Physical retail drives impact – when well executed Despite the constant ‘retail apocalypse’ headlines, a...

What are Retailers doing to Address the Changing Customer?

Excerpt from November 2018 hfbusiness.com article While other distribution channels, such as the lifestyle stores...