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The Rise of the Power User
In CNBC, we discuss the Power User — an evolution of the omnichannel shopper. Our latest research uncovers findings about this new shopper and key takeaways for retailers.
How Shoppers are Outpacing Store Evolution
In our latest industry report, we surveyed shoppers across the country to uncover how grocery stores can better meet and exceed customer expectations.
Beyond Price & Convenience: Why Customer Experience is Key to Win
In Nation’s Restaurant News, we dive into the findings from our latest report and explore how restaurants can truly differentiate themselves among consumers.
Is Consumer Well-Being the Key to Retail’s Future?
In Chain Store Age we discuss which aspects of the customer experience are being overlooked, and what new metrics could offer a fresh perspective.
The Power of an Employee Value Proposition
In VMSD we share how retail brands can create a better customer experience and drive revenue through an employee value proposition.
Step Inside Burger King’s New Prototype
We partnered with Burger King to design a new concept that captured the sizzle of the whopper, while reigniting the soul of the brand.