News: Retail Experience

Common Pitfalls of Branding in Retail

Common Pitfalls of Branding in Retail

Is retail really the problem? Maybe it's the brand. Day in and day out, the...
Panda Express Honors It's Roots With New Restaurant Design

Panda Express Honors It's Roots With New Restaurant Design

DesignTAXI features our latest work with Panda Express—exploring the newly designed prototype that celebrates the...
Are Purpose-Driven Experiences the Future of CSR?

Are Purpose-Driven Experiences the Future of CSR?

Corporate social responsibility (CSR) on its own no longer makes a brand stand out. In...
How to Win With Experience

How to Win With Experience

Image Courtesy of Meow Wolf | Jess Bernstein Our team recently spoke at the NACS...
Takeaways from the International Retail Design Conference

Takeaways from the International Retail Design Conference

Hosted annually by Visual Merchandising + Store Design (VMSD) Magazine, the International Retail Design Conference...
The Transformative Power of Retail Technology

The Transformative Power of Retail Technology

After a conversation about how retailers could strike the right balance between digital and analog,...
Discount Tire’s Pit Pass Puts Customers in the Driver’s Seat

Discount Tire’s Pit Pass Puts Customers in the Driver’s Seat

Discount Tire unveiled its Atlanta Pit Pass concept store in early October 2022, officially completing its transformation from...
We Spoke to Gen Z: Here's What Brands Can Do Better

We Spoke to Gen Z: Here's What Brands Can Do Better

At this point, we’ve seen a thousand memes – and reports – trying to get...
Karl’s Fishing & Outdoors Goes Experiential With First Store

Karl’s Fishing & Outdoors Goes Experiential With First Store

Karl’s Fishing & Outdoors has entered a new channel. Founded in 2012, the digitally native...
A Black and White Look at Color in Retail Design

A Black and White Look at Color in Retail Design

Imagine that instead of seeing color, you can hear and feel it. Or perhaps you...
Defying Expectations in Branding

Defying Expectations in Branding

Our Chief Creative Officer, Ryan Brazelton, shares his perspective on how brands can stand out...
The Infinite Possibilities of Physical Retail

The Infinite Possibilities of Physical Retail

In Retail Dive, our Director of Strategy, Caitlin Neyer, identifies three key themes that physical...
Technology and Retail Experience. It's Not an Option.

Technology and Retail Experience. It's Not an Option.

Our Retail Technology Strategist, Patrick Madden, explores how retailers can use technology to create meaningful...
Key Takeaways on the Future of Retail From NRF 2022

Key Takeaways on the Future of Retail From NRF 2022

Returning to an in-person event for the first time since 2020, NRF’s Big Show brought...
Five Questions With: Patrick Madden

Five Questions With: Patrick Madden

At ChangeUp, we’re inspired daily by the people we work with. This led us to...
The Top Retail Trends We’re Predicting for 2022

The Top Retail Trends We’re Predicting for 2022

10 Retail Design Trends and Innovations for 2022 As we kick off 2022, the team...
Five Questions With: Kristine Gabuyo

Five Questions With: Kristine Gabuyo

At ChangeUp, we’re inspired daily by the people we work with. This led us to...
Five Questions With: Marty McCauley

Five Questions With: Marty McCauley

At ChangeUp, we’re inspired daily by the people we work with. This led us to...
Lessons for Physical Retail in the Age of TikTok

Lessons for Physical Retail in the Age of TikTok

First published on RETHINK Retail, our Director of Strategy, Caitlin Neyer, explores five lessons that...
Takeaways from the International Retail Design Conference

Takeaways from the International Retail Design Conference

Recently, members of the ChangeUp team had the chance to go to VMSD’s annual International...
The “Meet Cute” of Retail

The “Meet Cute” of Retail

After attending the retailX conference, Jamie Cornelius, Executive Creative Director, explores what it truly means...
Flexibility Will Drive Successful Store Remodels

Flexibility Will Drive Successful Store Remodels

As the lines between channels blur, companies are rethinking how to redesign stores — a...
Three Ways Convenience Stores Can Regain Competitive Edge

Three Ways Convenience Stores Can Regain Competitive Edge

First published on Convenience Store News, ChangeUp’s Partner and Executive Director of Strategy & Insights, Bill...
Five Questions With: Lee Carpenter

Five Questions With: Lee Carpenter

At ChangeUp, we're inspired daily by the people we work with, so we’re excited to...
Reinventing the Convenience Store for the Digital Future

Reinventing the Convenience Store for the Digital Future

Racks of chips. Walls of cold beer. Punch-line worthy food items. Nowhere to plug in....
Remapping the Customer Experience

Remapping the Customer Experience

As featured on Forbes.com, our COO, Lynn Gonsior, shares her perspective on how retailers can...
3 Predictions for Retail from NRF 2021

3 Predictions for Retail from NRF 2021

After 2020 taught us all to get out of the prediction business, you’ll be relieved...
Rethinking Auto Dealerships / Part 3: Moving Forward

Rethinking Auto Dealerships / Part 3: Moving Forward

As we enter this new year, full of hope and the scars of 2020, we’ve...
Rethinking Auto Dealerships / Part 2: A New Model for the Dealer Operations

Rethinking Auto Dealerships / Part 2: A New Model for the Dealer Operations

As we enter this new year, full of hope and the scars of 2020, we’ve...
Rethinking Auto Dealerships / Part 1: The Case for Change

Rethinking Auto Dealerships / Part 1: The Case for Change

As we enter this new year, full of hope and the scars of 2020, we’ve...
Winning Inside the Store

Winning Inside the Store

Jamie Cornelius, Executive Creative Director, talks to Jessie Dowd of Retail TouchPoints about using design...
The New Vision for Automotive Retail

The New Vision for Automotive Retail

Bill Chidley, Partner and Insights & Strategy Lead, shares his perspective on a new mindset...
The New Mission for Retailers This Holiday

The New Mission for Retailers This Holiday

Bill Chidley, Partner and Insights & Strategy Lead, discusses with Chain Store Age his point...
How to Design Car Dealerships for Safety and Trust

How to Design Car Dealerships for Safety and Trust

Bill Chidley, Partner and Insights & Strategy Lead at ChangeUp, shares a new vision for...
3 Ideas for Innovating Fashion Retail

3 Ideas for Innovating Fashion Retail

Lynn Gonsior, Partner & COO of ChangeUp, gives Fashion retailers a customer service focused makeover...
6 Emerging Trends in Beauty Retail to Know

6 Emerging Trends in Beauty Retail to Know

Caitlin Neyer, Director of Strategic Partnerships at ChangeUp, looks at the prospects of beauty business’...
How COVID-19 Will Change Mass & Discount Stores

How COVID-19 Will Change Mass & Discount Stores

Lynn Gonsior, Partner & COO of ChangeUp, forecasts the evolution of spaces when reopening Mass...
Grocery Retailing Opportunities After the Pandemic

Grocery Retailing Opportunities After the Pandemic

Lee Carpenter, Partner and CEO of ChangeUp, shares ideas for reimagining grocery retail post-pandemic including...
Using Technology to Enhance the Retail Experience

Using Technology to Enhance the Retail Experience

Q&A with Insights & Strategy Lead Bill Chidley In addition to leading change with Fortune...
The Vitamin Shoppe Introduces Customer-Focused Upgrades

The Vitamin Shoppe Introduces Customer-Focused Upgrades

Change agent and Vitamin Shoppe CEO Sharon Leite paved the way for the first modern...
2020 Vision from CES & NRF

2020 Vision from CES & NRF

Didn’t make it to the big shows? We’ve got your back. Here are the top trends from CES...
First Look: The Vitamin Shoppe Debuts Innovation Store Concept

First Look: The Vitamin Shoppe Debuts Innovation Store Concept

The Vitamin Shoppe is integrating technology with customer-friendly store design. The specialty retailer of nutritional...
2019 Retail Design Trends: It’s Cool to Be Bold

2019 Retail Design Trends: It’s Cool to Be Bold

Over the past ten years, the world of retail has been full of copycat experiences....
Looking Back to Look Ahead

Looking Back to Look Ahead

Lessons from the Last 10 Years A decade ago, the iPhone 3 was still cool,...
The Digital Brands Changing the Retail Landscape

The Digital Brands Changing the Retail Landscape

GlobalShop, the retail industry’s largest design and merchandising trade show, is a mecca for retailers,...
Business Insider: Buffalo Wild Wings is Getting a Makeover

Business Insider: Buffalo Wild Wings is Getting a Makeover

Buffalo Wild Wings is rolling out its restaurant of the future, with cocktails, self-service beer...
What are Retailers doing to Address the Changing Customer?

What are Retailers doing to Address the Changing Customer?

Excerpt from November 2018 hfbusiness.com article While other distribution channels, such as the lifestyle stores...
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