The Grocery Experience Gap
Our latest white paper shares why grocery retailers struggle to create meaningful differentiation, and how they can escape substitutability.
The ChangeUp 2025 Experience Report: Top 50 Brands
In our inaugural Experience Report, we reveal the top 50 restaurant and retail brands that resonate most with customers this year.
The New Reality Facing Beauty Retail: Part Two
In the second installment of our Beauty Report, we explore underrepresented customer segments, what keeps customers coming back to shop in-store, and more.
Beyond Transactions: Navigating Beauty Retail’s New Normal
What do beauty shoppers really think about the in-store experience? Our latest report uncovers how shifting consumer behaviors are reshaping physical beauty retail.
Generations of Shoppers Ready for Change
Generational shopping behaviors are defying long-held stereotypes. Our latest research reveals surprising insights that challenge how retailers serve different age groups.
Why the Dealership Experience Still Matters
In our automotive report, we surveyed U.S. consumers who recently purchased a new vehicle, to uncover the dealership’s role in today’s landscape.