News: 2020

2020: A Change in Perspective

Lee Carpenter, CEO, and Lynn Gonsior, COO, reflect on the year. If there is one word...

Material Trends for Navigating the Pandemic / #4: Return to Imagination

In this 4-week series, “Material Trends for Navigating the Pandemic,” our team of designers are...

Material Trends for Navigating the Pandemic / #3: Transparent Connections

In this 4-week series, “Material Trends for Navigating the Pandemic,” our team of designers are...

Material Trends for Navigating the Pandemic / #2: Brutalist Beauty

In this 4-week series, “Material Trends for Navigating the Pandemic,” our team of designers are...

Material Trends for Navigating the Pandemic / #1: Renewed Perspectives

The pandemic has caused us to reevaluate what it might mean to design for a...

The Digital Future of Automotive Retail

Bill Chidley, Partner and Insights & Strategy Lead, and Adam Davis, Senior Client Services Manager...

Celebrating Our Team

It feels good to have some good news to celebrate. Cheers to two of our...

Bill Chidley Talks to Retail Redeveloped Podcast

How does a retailer’s store design affect its bottom line and overall customer satisfaction? Bill...

Innovation in the Face of Market Disruption

Lee Carpenter, CEO, and Lynn Gonsior, COO at ChangeUp, share their perspective on fostering innovation-driven...

How to Design Car Dealerships for Safety and Trust

Bill Chidley, Partner and Insights & Strategy Lead at ChangeUp, shares a new vision for...

3 Ideas for Innovating Fashion Retail

Lynn Gonsior, Partner & COO of ChangeUp, gives Fashion retailers a customer service focused makeover...

6 Emerging Trends in Beauty Retail to Know

Caitlin Neyer, Director of Strategic Partnerships at ChangeUp, looks at the prospects of beauty business’...

How COVID-19 Will Change Mass & Discount Stores

Lynn Gonsior, Partner & COO of ChangeUp, forecasts the evolution of spaces when reopening Mass...

Grocery Retailing Opportunities After the Pandemic

Lee Carpenter, Partner and CEO of ChangeUp, shares ideas for reimagining grocery retail post-pandemic including...

A Path Forward for the Restaurant Industry

Bill Chidley, Partner and Insights & Strategy Lead at  ChangeUp, discusses a consumer-first mindset and...

The New Consumer Paradigm

Bill Chidley, Partner and Insights & Strategy Lead at ChangeUp, investigates how listening to changes in...

Rethinking Your Post-Pandemic Retail Strategy: 4 Long-Term Trends

Lynn Gonsior, COO, and Bill Chidley, Insights & Strategy Lead at ChangeUp, discuss the importance...

ChangeUp Named to Inc. Magazine's Fastest-Growing Private Companies

Recognized on the Inaugural 2020 Inc. 5000 Series: Midwest with Two-Year Revenue Growth of 121%...

Using Technology to Enhance the Retail Experience

Q&A with Insights & Strategy Lead Bill Chidley In addition to leading change with Fortune...

The Edit: EuroShop 2020

We are hot off the plane from EuroShop 2020 in Düsseldorf, Germany with a layover...

The Vitamin Shoppe Introduces Customer-Focused Upgrades

Change agent and Vitamin Shoppe CEO Sharon Leite paved the way for the first modern...

What’s In & Out in Retail: 2020 Trends

2020 Vision from CES & NRF

Didn’t make it to the big shows? We’ve got your back. Here are the top trends from CES...

Anything Can Happen in a Year

Goodbye. Hello.  Saying goodbye to 2019 is especially meaningful for us. It caps off the successful acquisition...

Looking Back to Look Ahead

Lessons from the Last 10 Years A decade ago, the iPhone 3 was still cool,...