Digital Experience Strategist

ChangeUp is looking for an exceptional digital strategy professional to identify, define, and develop opportunities for customer-focused digital brand experiences that augment or extend physical retail and foodservice experiences for our clients. You will collaborate with designers and other strategists to identify the role and value of digital technology in brand experiences, develop concepts, follow and identify critical technologies, define paths to execution, and facilitate key vendor resources. As a storyteller on the team, you will advocate for innovation with strategic thought leadership and engaging with external stakeholders.


  • Provide subject matter expertise to identify and recommend workable solutions for clients
  • Provide points of view on technology and platforms as they relate to retail, foodservice, and other consumer-facing commercial experiences
  • Work with creative directors, client services, strategy leads, and business development professionals to identify digital opportunities and project scope
  • Foster an understanding of digital and social platforms as well as their use in brand building within the agency
  • Write effectively to communicate design rationales and benefits to our clients


  • A portfolio of work demonstrating expertise and measurable results
  • Bachelor’s degree in Communications, Interaction Design, User Experience Design, Industrial Design
  • A strong strategic thinker who can partner closely with design to create simple and engaging experiences, even in the face of complex constraints and requirements
  • Provide leadership and inspiration for UI-based customer experiences that address user needs and meet business goals.
  • 8 years of experience in digital experience/service design strategy at a digital agency or similar role


  • Experience working directly with developers and designers
  • Expertise in emerging technologies such as AR, VR, and application of AI.
  • An understanding of business principles related to retail and/or foodservice
  • Experience working in an environment where presentation to clients and executives are core proficiencies
  • Have a high level of comfort working with ambiguous goals

We are looking for a professional with passion for what they do, and a desire to see their work come to life for some of the best-known brands in the retail and restaurant industry. 

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