Client Services Manager

ChangeUp has some exciting opportunities for Client Services Managers! ChangeUp works with dynamic companies to enhance their performance through outstanding brand experiences.  We have an employee-centric culture (including a flexible work policy and generous holiday schedule), and we provide a full benefits package.  We work hard and play hard in a highly-collaborative, team-based environment! 

To qualify for the Client Services Manager, you must have a Bachelor’s degree in Business, Marketing, Advertising or a related field, knowledge of basic financial principle, strong communication skills (verbal as well as written), business savvy, and independent judgment. Prior agency experience and experience with cloud-based project manager software is a plus!

The Client Services Manager supports clients’ needs in a responsive, efficient, effective and accurate manner. The ideal candidate is highly organized, self-motivated, and detail-oriented… and can handle multiple projects simultaneously while anticipating client needs. 

The Client Services Manager works in conjunction with the appropriate strategy, creative, and implementation team members to build and/or maintain a strong relationship with their assigned clients.  The Client Services Manager will provide our clients with an overall positive experience through strong strategic thought leadership, and day-to-day project management.   Our Client Services Managers command a strong presence and instill confidence internally and with clients, they manage the client-project process (including offering proactive thought leadership, proposal development, management of client expectations, maintaining scope, timelines, and budget).  The Client Services Manager must have a full grasp of our business (all disciplines) in order to articulate our full service offering and identify new opportunities and solutions for organic growth.  On the financial side, the Client Services Manager monitors project labor versus the budget, develops financial forecasts (monthly basis), and completes billing. 

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